Terms of service

Welcome to TOVÈRA.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to TOVÈRA. We operate this online store and provide the products, content, features, and services available through it.

Our online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to operate and deliver our Services.

Please read these Terms of Service carefully before accessing or using our website or placing an order. By accessing the store, using any of its features, or completing a purchase, you agree to be bound by these Terms together with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

If you do not agree to these Terms, you should not use our store or Services.

1. Use of the Store

By using the TOVÈRA store, you confirm that you have the legal capacity to enter into transactions and make purchases in accordance with applicable laws.

When placing an order, you agree to provide accurate, current, and complete information, including your:

• Full name.
• Phone number.
• Delivery address.
• Contact information.
• Any additional details required to process and fulfill your order.

You are responsible for ensuring that the information you provide is correct and for maintaining the confidentiality of any account login details associated with your use of the store.

2. Products

We make reasonable efforts to ensure that all TOVÈRA product descriptions, specifications, images, and colors are presented as accurately as possible.

However, the actual appearance or color of a product may vary slightly from what is displayed on your device due to differences in screen settings, lighting, photography, or device specifications.

TOVÈRA reserves the right to:

• Update or modify product descriptions and information.
• Add, remove, or modify products available through the store.
• Discontinue products at any time.
• Limit available quantities.
• Restrict or refuse unusual order quantities that are reasonably suspected to be intended for unauthorized resale.

Nothing in this section is intended to limit any mandatory consumer rights available under applicable law.

3. Orders

Submitting an order through the TOVÈRA store does not automatically constitute final acceptance of that order.

We reserve the right to review, verify, accept, decline, or cancel an order before shipment where reasonably necessary.

An order may be declined or cancelled for reasons including:

• Product unavailability.
• An obvious pricing or product-information error.
• Inability to verify customer information.
• Inability to deliver to the provided address.
• Suspected fraudulent, abusive, or non-genuine activity.
• An issue with the selected payment method.

If an issue arises with your order, we may contact you using the phone number or email address provided during checkout.

Order cancellations, returns, exchanges, and refunds remain subject to our Return & Exchange Policy and any mandatory consumer rights available under applicable law.

4. Prices and Payment

Product prices are based on the prices displayed on the store at the time an order is placed.

TOVÈRA reserves the right to update prices, promotions, discounts, and offers at any time.

Changes made after an order has been accepted will not normally affect that order, except where an obvious pricing error has occurred and must be addressed in accordance with applicable law.

Shipping charges may be calculated separately and, where applicable, will be displayed during checkout.

Customers are responsible for providing accurate and complete payment information and may only use payment methods that they are legally authorized to use.

5. Promotions and Discount Codes

From time to time, TOVÈRA may offer promotions, special offers, discounts, or coupon codes.

Such promotions may be subject to specific conditions, including:

• Limited validity periods.
• Eligibility for selected products only.
• Minimum order values.
• Usage limits.
• Restrictions on combining multiple promotions or discount codes.

Where specific terms apply to a promotion, those terms will apply in addition to these Terms of Service.

6. Shipping and Delivery

Orders are shipped within Egypt in accordance with the TOVÈRA Shipping Policy.

Any delivery timeframe displayed on our store is an estimate rather than a guaranteed delivery date.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Courier or shipping delays.
• Public holidays.
• High order volumes.
• Weather conditions.
• Operational disruptions.
• Exceptional events.

We will make reasonable efforts to assist customers with delivery-related issues and coordinate with our shipping partners where appropriate.

All orders remain subject to the Shipping Policy published on our store.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by the TOVÈRA Return & Exchange Policy, together with any mandatory rights available to consumers under applicable Egyptian law.

We recommend reviewing the Return & Exchange Policy before completing your purchase.

8. Accuracy of Store Information

We make reasonable efforts to ensure that information published on the TOVÈRA store is accurate and up to date.

However, occasional errors may occur in relation to:

• Product descriptions.
• Prices.
• Promotions.
• Product availability.
• Written content.
• Technical information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information when necessary, subject to applicable law and consumer rights.

9. Intellectual Property

Unless otherwise stated, original content made available through the TOVÈRA store is owned by TOVÈRA or used under appropriate authorization or license.

This may include:

• The TOVÈRA trade name.
• Logos.
• Original designs.
• Product photography.
• Graphics.
• Written content.
• Marketing materials.
• Product-page content.

Such materials may not be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written authorization, except where permitted by applicable law.

Shopify’s name, logo, trademarks, and related intellectual property remain the property of their respective owners.

10. Prohibited Uses

You may not use the TOVÈRA store or its Services:

• For any unlawful or fraudulent purpose.
• To submit false, inaccurate, or misleading information.
• To impersonate another person, business, or entity.
• To violate intellectual property rights belonging to TOVÈRA or any third party.
• To transmit viruses, malware, or other harmful code.
• To attempt unauthorized access to the store, systems, accounts, or networks.
• To collect or misuse information about other users unlawfully.
• To interfere with or disrupt the operation or security of the store.
• To carry out fraudulent, abusive, or illegal transactions.

We reserve the right to restrict, suspend, or terminate access to the store where these Terms or applicable laws are violated.

11. Third-Party Services and Links

Our store may include or rely on services, applications, tools, or links provided by third parties, including:

• Payment service providers.
• Shipping and delivery companies.
• Shopify-integrated applications.
• Analytics and technical service providers.

Third-party services are operated independently and may be subject to their own terms of use and privacy policies.

We encourage you to review the applicable terms and policies before using third-party services.

12. Relationship with Shopify

The TOVÈRA online store is powered by Shopify, which provides the technical infrastructure that allows us to operate our e-commerce store.

However, purchases made through the TOVÈRA store are transactions directly between TOVÈRA and the customer.

Shopify is not the seller of TOVÈRA products and is not responsible for fulfilling TOVÈRA orders or for the products sold through our store, subject to applicable terms, policies, and law.

13. Privacy

Personal information collected through the TOVÈRA store is handled in accordance with our Privacy Policy.

Because our store is powered by Shopify, Shopify may also process certain information necessary to provide, maintain, secure, and improve its platform and related services in accordance with its own privacy practices.

Please review our Privacy Policy for further information about how personal information may be collected, used, shared, retained, and protected.

14. Customer Reviews and Feedback

If you submit a review, comment, suggestion, testimonial, or other content to TOVÈRA, you confirm that you have the right to submit that content.

Submitted content must not include:

• False or misleading information.
• Defamatory, abusive, or offensive material.
• Content that infringes intellectual property rights.
• Unlawful content.
• Malicious software, harmful links, or harmful code.

TOVÈRA may use legitimate customer reviews and feedback to improve its products and Services and to communicate customer experiences, subject to applicable law and our Privacy Policy.

15. Service Availability

We aim to maintain a secure, stable, and accessible online shopping experience.

However, continuous and uninterrupted availability of the store cannot be guaranteed.

The store or certain features may become temporarily unavailable due to:

• Maintenance.
• Updates.
• Technical issues.
• System interruptions.
• Third-party service disruptions.
• Circumstances outside our reasonable control.

16. Limitation of Liability

To the maximum extent permitted by applicable law, TOVÈRA will not be responsible for losses resulting directly from circumstances outside our reasonable control or from misuse of the store or its products.

Customers are responsible for following the usage instructions, warnings, and guidance provided with or in relation to the products they purchase.

Nothing in these Terms is intended to exclude, restrict, or limit any liability or consumer right that cannot lawfully be excluded or restricted under applicable Egyptian law.

17. Suspension or Termination

TOVÈRA may restrict, suspend, or terminate access to the store or certain Services where reasonably necessary in connection with:

• Fraudulent activity.
• Illegal activity.
• Attempts to compromise the security of the store.
• Attempts to disrupt our Services.
• Violations of these Terms.
• Repeated or abusive misuse of our Services.

Any suspension or termination will not affect rights or obligations that arose before the date of such suspension or termination.

18. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent permitted by applicable law.

The remaining provisions will continue to remain valid and enforceable.

19. Governing Law

These Terms of Service are governed by and interpreted in accordance with the applicable laws and regulations of the Arab Republic of Egypt.

Nothing in these Terms limits any mandatory consumer rights available under applicable Egyptian law.

20. Changes to These Terms

TOVÈRA may update or modify these Terms of Service from time to time to reflect changes in:

• Our Services.
• Business practices.
• Store policies.
• Operational requirements.
• Applicable laws and regulations.

Any updated version will be published on this page.

Your continued use of the store after an update will be subject to the Terms then in effect, without affecting rights relating to previously accepted orders where protected by applicable law.

21. Contact Information

If you have any questions about these Terms of Service, you can contact TOVÈRA using the following details:

Trade Name: TOVÈRA
Email: dr.alaa725@gmail.com
Phone: +20 100 307 6657
Location: Cairo, Egypt
Country: Arab Republic of Egypt