Privacy policy

Last Updated: August 12, 2026

At TOVÈRA, we respect the privacy of our customers and are committed to protecting the personal information collected when you visit our online store, use our services, or place an order.

This Privacy Policy explains how we collect, use, protect, and, where necessary, share your personal information.

1. Information We Collect

When you use the TOVÈRA online store, we may collect information necessary to provide our services and process your orders, including:

  • Your name.

  • Phone number.

  • Email address.

  • Shipping and delivery address.

  • Order details and products purchased.

  • Payment and transaction information, depending on the payment method used.

  • Information you provide when communicating with customer support.

  • Certain technical information, such as your IP address, device type, browser, and interactions with our store.

We aim to collect only the information reasonably necessary to operate our store, provide our services, and improve your shopping experience.

2. How We Use Your Information

We may use your personal information to:

  • Confirm, process, and fulfill your orders.

  • Communicate with you regarding your order.

  • Arrange shipping and delivery.

  • Provide customer service and support.

  • Process eligible returns or exchanges.

  • Improve our store, services, and customer experience.

  • Detect and prevent fraud or unauthorized activity.

  • Send promotional or marketing communications where permitted, with the option to unsubscribe from marketing communications.

  • Comply with applicable legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information.

We may share certain information, where necessary, with service providers involved in operating our store and fulfilling your orders, including:

  • Shopify, which powers our online store.

  • Shipping and delivery providers.

  • Payment service providers.

  • Technical and analytics service providers.

  • Governmental, regulatory, or legal authorities where disclosure is required by law.

Personal information is shared only to the extent reasonably necessary to provide our services, fulfill orders, operate our store, or comply with legal obligations.

4. Shopify

The TOVÈRA online store is powered by Shopify.

As a result, Shopify may collect and process certain information relating to your access to and use of our store in order to operate its e-commerce platform, provide its services, improve the customer experience, and help prevent fraud.

Certain information may be processed by Shopify or its service providers outside Egypt in accordance with their applicable privacy and data protection practices.

5. Cookies

Our store may use cookies and similar technologies to operate the website, improve your browsing experience, understand how customers interact with the store, and measure the performance of certain services and marketing activities.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of the store.

6. Data Security

We take reasonable measures to help protect customers' personal information against unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage orders and transactions, resolve disputes, and comply with applicable legal and regulatory obligations.

8. Your Rights

Subject to applicable law, you may contact us to request:

  • Access to the personal information we hold about you.

  • Correction of inaccurate personal information.

  • Deletion of your personal information where legally permitted.

  • Withdrawal from certain marketing communications or objection to certain uses of your information.

We may need to verify your identity before processing certain privacy-related requests.

9. Children's Privacy

TOVÈRA's services and products are not specifically directed toward children, and we do not knowingly collect children's personal information without an appropriate legal basis or required parental or guardian consent.

If you believe that a child's personal information has been provided to us inappropriately, please contact us.

10. Third-Party Websites

Our store may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy policies before providing personal information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal and regulatory requirements.

Any updated version will be published on our store together with the date of the latest revision.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact TOVÈRA:

Email: dr.alaa725@gmail.com
Phone: +20 100 307 6657
Country: Egypt