Terms of service

Last Updated: August 12, 2026

Welcome to TOVÈRA.

The terms "we," "us," and "our" refer to TOVÈRA. We operate this online store and provide the products, content, features, and services available through it.

Our store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services.

Please read these Terms of Service carefully before using our store or placing an order. By accessing or using the store or completing a purchase, you agree to these Terms, together with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

If you do not agree to these Terms, please do not use the store.

1. Use of the Store

By using the TOVÈRA store, you represent that you have the legal capacity required to make purchases under applicable law.

When placing an order, you must provide accurate, current, and complete information, including your name, phone number, delivery address, and any other information required to fulfill your order.

You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your account credentials, if applicable.

2. Products

We make reasonable efforts to display TOVÈRA products, specifications, images, and colors as accurately as possible.

However, actual product colors or appearance may vary slightly from what is displayed on your screen due to differences in devices, display settings, or photography conditions.

We reserve the right to:

Update product descriptions or information.
Modify our product range.
Discontinue products.
Limit available quantities.
Refuse unusual quantities or orders reasonably suspected to be intended for unauthorized resale.

Nothing in this section limits any mandatory consumer rights available under applicable law.

3. Orders

Submitting an order does not necessarily constitute final acceptance.

TOVÈRA reserves the right to review, accept, decline, or verify an order before shipment.

An order may be cancelled in certain circumstances, including:

Product unavailability.
An obvious pricing or product information error.
Inability to verify customer information.
Inability to deliver to the provided address.
Suspected fraudulent or non-genuine orders.
Problems with the selected payment method.

If there is an issue with your order, we will attempt to contact you using the phone number or email address provided during checkout.

Order cancellations, returns, and exchanges are subject to our applicable Return & Exchange Policy and mandatory consumer rights under applicable law.

4. Prices and Payment

Product prices displayed on the store are based on the prices applicable when an order is placed.

TOVÈRA may change prices, promotions, and discounts at any time. Subsequent price changes will not normally affect orders already accepted, except where an obvious pricing error has occurred and is handled in accordance with applicable law.

Shipping fees may be charged separately and, where applicable, will be displayed during checkout.

Customers are responsible for providing accurate and complete payment information and may only use payment methods they are legally authorized to use.

5. Promotions and Discounts

TOVÈRA may occasionally offer promotional campaigns, discounts, or coupon codes.

Such promotions may be subject to specific conditions, including:

A limited validity period.
Selected products only.
A minimum order value.
Usage limitations.
Restrictions on combining multiple promotions or discount codes.

Where separate promotional terms apply, those terms will apply together with these Terms of Service.

6. Shipping and Delivery

Orders are shipped within Egypt in accordance with TOVÈRA's Shipping Policy.

Any delivery timeframe displayed by the store is an estimate and may be affected by circumstances outside our reasonable control, including carrier delays, public holidays, weather conditions, or exceptional events.

We will make reasonable efforts to assist with delivery-related issues and coordinate with our shipping providers where necessary.

All orders remain subject to the Shipping Policy published on our store.

7. Returns and Exchanges

Returns, exchanges, and refunds are governed by the TOVÈRA Return & Exchange Policy, together with any mandatory rights available to consumers under applicable Egyptian law.

Please review the Return & Exchange Policy before completing your purchase.

8. Accuracy of Information

We make reasonable efforts to ensure that information displayed on the store is accurate.

However, occasional typographical, technical, pricing, promotional, availability, or product-description errors may occur.

We reserve the right to correct errors and update information when discovered, subject to applicable law and consumer rights.

9. Intellectual Property

Original content belonging to TOVÈRA, including its trade name, logo, original designs, photographs, graphics, written content, marketing materials, and product-page content, is owned by TOVÈRA or used under appropriate authorization or license.

Such materials may not be copied, reproduced, distributed, modified, or commercially exploited without prior authorization, except where permitted by law.

Shopify's name, logo, and trademarks remain the property of their respective owners.

10. Prohibited Uses

You may not use the store:

For unlawful purposes.
To submit false or misleading information.
To impersonate another person or entity.
To violate our or another party's intellectual property rights.
To transmit malicious software or viruses.
To attempt unauthorized access to the store or its systems.
To unlawfully collect information about other users.
To disrupt or interfere with the operation of the store.
To conduct fraudulent or unlawful transactions.

We reserve the right to restrict or terminate access where these Terms or applicable laws are violated.

11. Third-Party Services and Links

Our store may use services, applications, tools, or links provided by third parties, including payment providers, delivery companies, and applications integrated with Shopify.

Third-party services may be governed by their own terms and privacy policies.

We recommend reviewing the applicable terms and policies before using third-party services.

12. Relationship with Shopify

The TOVÈRA store is powered by Shopify, which enables us to provide our online store Services.

However, sales and purchases made through the TOVÈRA store are transactions directly between TOVÈRA and the customer.

Shopify is not the seller of the products offered by TOVÈRA and is not responsible for fulfilling TOVÈRA orders or for the products purchased from our store, subject to applicable terms and policies.

13. Privacy

Personal information collected through our store is subject to the TOVÈRA Privacy Policy.

Because our store is powered by Shopify, Shopify may also process certain information necessary to provide and improve its platform and related services in accordance with its applicable privacy practices.

Please review our Privacy Policy for further information regarding how personal information is collected, used, and protected.

14. Customer Reviews and Feedback

If you submit a review, comment, suggestion, or other content to TOVÈRA, you represent that you have the right to provide that content.

Submitted content must not contain:

False or misleading information.
Defamatory or abusive material.
Intellectual property infringement.
Unlawful content.
Malicious software or harmful links.

We may use legitimate customer reviews and feedback to improve our services and communicate customer experiences, subject to applicable law and our Privacy Policy.

15. Service Availability

We aim to keep our store available, stable, and secure. However, uninterrupted availability cannot be guaranteed.

Parts of the store may occasionally become unavailable due to maintenance, updates, technical issues, or circumstances outside our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, TOVÈRA will not be liable for losses resulting directly from circumstances outside our reasonable control or from improper use of the store or products.

Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable Egyptian law.

17. Suspension or Termination

We may restrict or suspend access to our Services in cases involving:

Fraudulent activity.
Illegal activity.
Attempts to compromise or disrupt the store.
Violations of these Terms.
Repeated misuse of our Services.

Termination or restriction will not affect rights or obligations that arose before termination.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

The affected provision will apply to the maximum extent permitted by applicable law.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws and regulations of the Arab Republic of Egypt.

Nothing in these Terms limits any mandatory consumer rights available under applicable Egyptian law.

20. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our Services, business practices, policies, or legal requirements.

The updated Terms will be published on this page together with the latest revision date.

Use of the store following an update will be subject to the Terms then in effect, without prejudice to rights relating to previously accepted orders under applicable law.

21. Contact Information

If you have any questions regarding these Terms of Service, please contact TOVÈRA:

Email: dr.alaa725@gmail.com
Phone: +20 100 307 6657
Country: Egypt